TALK TO US

 

We'd love to hear from you

 

E-MAIL

mail@cromercosmetics.co.uk



​ADDRESS

Suite 184

266 Banbury Road

Summertown

OXFORD

OX2 7DL

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FAQ

1

​How do I

place an order?

We are currently taking preorders for our Candle and Diffuser collection. The range will be available for delivery mid-late September 2020. 

2

Payment

& Shipping

We are taking payment to enable us to place the correct amount in the order. Once you have place the order we will be in contact regarding delivery. If you have any queries you can contact us at any time here.

There are a number of different shipping options which are detailed at time of purchase. Orders with £50 or more will have the option off free delivery.

3

Secure Ordering

& Payment Options

We currently use Paypal and Wixstores (secured with SSL Secure Shopping.)

4

Returns

& Refunds

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact our customer support team.